Total Storm Solutions · Effective date: October 26, 2026
This Privacy Policy explains how Total Storm Solutions (“we,” “us,” or “our”) collects, uses and shares information when you contact us or submit a request through our website (totalstormsolutions.com), our online roof request page (fortworth.myhomesolutionshq.com/quote) and our Facebook and Instagram lead forms.
Total Storm Solutions is a veteran-owned roofing and storm-restoration contractor based in Fort Worth, Texas, serving the Dallas-Fort Worth area. Our website is totalstormsolutions.com and our online roof request page is fortworth.myhomesolutionshq.com/quote.
When you fill out one of our forms, call or text us, we collect the information you choose to provide, which may include your name, phone number, email address, property address and ZIP code, and your answers about your home and roof (for example whether you own the home, the age or condition of the roof, your reason for looking into a new roof, and your timeline). We do not ask for payment card numbers, Social Security numbers or other sensitive financial information through our forms.
If you provide your mobile number and agree to receive text messages, we may text you for the purposes above. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can reply HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services. Our SMS Terms & Conditions describe the program in full.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS opt-in consent are not sold, rented or shared with any third party for their own marketing. Information sharing to subcontractors in support categories, such as customer service, is permitted only as described below. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share information only with service providers that help us operate, such as our customer-relationship management and messaging software and scheduling tools. These providers may use your information only to provide services to us. We also share information when required by law. We do not sell your personal information.
If you submit a lead form on Facebook or Instagram, Meta Platforms, Inc. provides that information to us. We use it only for the purposes described here. Meta’s own collection and use of your information is governed by Meta’s privacy policy.
We keep your information only as long as needed to handle your request, perform any work you hire us for, and meet our business, warranty and legal obligations. After that we delete it or retain it in a form that no longer identifies you.
Our request pages may use basic cookies needed to run the form and to measure advertising results. You can manage cookies in your browser settings.
Our services are intended for adults. We do not knowingly collect information from children under 13.
We use reasonable measures to protect the information you provide. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Total Storm Solutions
Attn: Isaac Villacis, Partner / CEO
5950 Park Vista Cir, Ste 130, Fort Worth, TX 76244
Email: ivillacis@totalstormsolutions.com
Phone: (817) 993-4224